Customer Support

Return Policy

Most domestic items are eligible for returns/store credit, with the exception of final sale items and made-to-order pieces. All international orders are final sale and therefore not eligible for return, exchange or store credit.

The returns eligibility window is 20 days from the order ship date. Customers may receive a refund on the original payment method if the request has been made up to the end of the 13th day. Any return requested on days 14 through 20 will receive store credit.
All return requests made after 20 days of the order fulfillment date are ineligible for return and are considered final sale.

Click here to initiate a return.

Enter your order number/ zip code to see if your order qualifies for return. If you would like to return items across multiple orders, instead of entering an order number, you would enter your email address instead. This will pull up all of your orders. Once the items have been selected, you will be able to view your refund estimate and print your return label. Customers have 7 days to place a return in the mail after the RMA has been generated. After 7 days, the return will be canceled.

Customers are responsible for return shipping charges.  Misha & Puff is not responsible for items sent with a personal shipping label or items that are not an approved part of the return. 

If there was a mistake on the part of Misha & Puff or in the case an item was faulty or damaged, please contact us immediately. Customers may be reimbursed for both delivery and return shipping charges.

Products must be returned in unwashed and unworn condition with all original tags and packaging included.

Only items purchased through shop.misha-and-puff.com may be returned. Items purchased through our retailers must be returned to the place of purchase.

All sale items are final sale and therefore not eligible for return, exchange or store credit. Please use our fit guide or the measurement charts listed on the products to determine your size, as sale items can not be returned. If you are unsure of what size to get, check out the size charts listed with each product or send us an email. We are always happy to chat with you.

Please note that items on temporary promotion (not on permanent markdown) are still eligible for return.

What is your return policy?

Current Shipping Times

Please be aware that we are experiencing delays in order processing and shipping that may impact your purchase.  Our order processing window has been extended.  Please note it may take up to two weeks after your purchase for your order to ship.

We ship from New Jersey and our standard shipping method is via FedEx Ground. The delivery time frame depends on the type of shipping selected at check-out and your shipping zone.

At this time, we are experiencing some order processing delays. While orders are typically processed in days, please note it may take up to two weeks for your order to be processed. Orders are then subject to the transit times listed below.

Domestic Orders

Overnight is next business day.
2 Day is two business days.
Ground is 5-7 business days depending on where you live in the US.
International Orders

International Priority is 2-4 Days.*
International Economy is 4-6 Days*
*Please note that shipping times may vary from country to country.

Carrier delays can and do happen. We are not responsible for any delays once the package is in the carrier's system.

To read more about our Shipping Expectations, please click here. 

When can I expect my order to ship?

Child

The age range in our sizing should be used as a guideline. Babies come in all shapes and sizes and there is no universal sizing to fit all. But luckily, knits are very stretchy! You will find that for most styles your pieces will last longer than the size range indicated.

Our sizing is based on a child in the 50th Percentile. This is a great gauge on whether or not you should size up, or size down: Child Growth Percentile Calculator

Also, we are big fans of sizing up (i.e. if your baby is a big 4 month old, get the 6-12 month size). If you are unsure of what size to get, check out the size charts listed with each product or open a support ticket. We are always happy to chat with you.

You can also ask questions for specific pieces right on the website! Just click “Ask a Question” on the product page (under the reviews tab) and we will answer you there.

Adult

We recommend reviewing the size chart for any item you are considering. These are linked on every product page. Another tip is to measure something you already own that fits well and compare those measurements with the ones listed on the product page

Model notes (also on the product page) and Try-ons videos from our Adult Instagram page are other great references to get a better idea of fit and sizing.

Finally, you can always try on at home to find what feels most comfortable for you and return any items that didn't work out with our easy returns process. Just be sure to review our Returns Policy before purchasing!


How do I know which size to buy?

Restocks

If a product you were hoping to purchase is unavailable, we strongly advise that you sign up for Back in Stock Alerts!

This is the first place you will be notified if there is a size that comes back or a restock. If the item you're coveting is out of stock, select your size and choose Email Me When Available.

 

Restocks typically go up on our website due to returns coming back, or additional shipments coming in from Peru! These shipments arrive at our warehouse, and are typically processed within 24 to 72 hours. Upon processing, these restocks will begin appearing on the website as the inventory is synced, which can be at any point during this time period.

We wish that this could happen a perfect time for all of our customers, but a time that is convenient for some people in one country may be the middle of the night in another country! Instead, we operate on what our warehouse feels is an appropriate time for our tech systems.


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