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Shipping

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Articles

Tracking Your Order

Once your order has shipped, you can follow the link included in your shipping confirmation to track your order. You can also look up an order status or find order tracking here or find your order tracking on your account page.

Shipping Expectations

Every year we have been surprised by the amount of interest in Misha & Puff. We have customers who have been with us since day one. And, we have bursts of new folks with each new season. Everyone is welcome.  Sustainable growth has

Orders Lost After Delivery

If your tracking shows that the carrier has delivered your package, but you have not received it, you should contact FedEx immediately as they may be able to assist in the recovery of your package.

Damaged Orders

If your package has been delivered and the contents or the packaging is damaged, we want to hear from you. Please send us a photo of the damage and we'll work with you to resolve this in the form of a refund or credit.

Expedited Shipping

After an order is placed on our site, we are unable to change the shipping method chosen at check out. If you would like your international order shipped express, please choose international priority at check-out for a delivery time-frame of 2-4 days

Orders Lost in Transit

It's a rare occurrence, but packages are sometimes lost in transit. If you have a domestic tracking number and it isn't moving, don't despair! Packages are sometimes not scanned but are often en route and will show up within a

Customs

All customers are responsible for import duty, VAT, or other taxes outside the US, and these charges are not included in the cost of shipping. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value." Refusing to pay duties

Managing Your FedEx Shipment (US and Canada Customers Only)

If you live in the US or Canada, with a free FedEx Delivery Manager account you can redirect your package to a FedEx pick-up location or place a package on temporary hold at no cost. You can redirect your package to a different address for a fee paid

Order Fulfillment

Orders typically leave our warehouse within 1 to 2 business days. During times of high volume such as launch days and holidays there may be additional delays.

Orders Returned to Sender

Misha & Puff does not support re-shipment of any orders that were returned to the sender at this time. Some reasons that a package may be returned to sender are: * Incomplete or incorrect address. * Package refused by the recipient. * Package

Combined Shipping

Unfortunately, we are unable to combine shipping on multiple orders, due to the process at our warehouse. Combining shipping can lead to loss of inventory, and confusion on the end of the order packer and is not something we cannot support at this

Free Shipping Order Minimums

Free shipping for domestic orders starts at $300. Free shipping for international orders starts at $500. If you are a domestic customer and enrolled in Knitted Together, click here for additional info on domestic shipping rewards.