Damaged or Defective ProductUpdated 5 months ago
Every product is made with care and we have a rigorous quality assurance process. However, there are occasions when a damaged or defective item is received. Please reach out to us within the 20 day return window with information and photos of the defect you are seeing so we can work with you to resolve the issue.
Our damages policy for domestic orders is to issue a label to return the item to us and either issue a refund, send a replacement if available, or if possible, repair the item in-house for free.
Our damages policy for international orders is to issue a refund. At this time we are unable to offer replacements or in-house repairs to international customers.
We offer support for defects that appear after reasonable wear or washing following care instructions up to 2 months after delivery. Please note that all orders are considered final sale 2 months after the delivery date.