Customer Support

<p>All Pre-Orders are made to order especially for you! Made to Order purchases are final sale and cannot be returned.</p>

All Pre-Orders are made to order especially for you! Made to Order purchases are final sale and cannot be returned.

Made to Order Returns

Returns

Tracking Your Order

Shipping Expectations

Orders Lost After Delivery

Damaged Orders

Expedited Shipping

Orders Lost in Transit

Customs

Managing Your FedEx Shipment (US and Canada Customers Only)

Order Fulfillment

Orders Returned to Sender

Combined Shipping

Free Shipping Order Minimums

Shipping Refunds

Shipping

Return Policy

Exchanges

Combining Returns

Returns from an APO, FPO or DPO Address

Damaged or Defective Product

Sizing

Restocks

Oversold Items

Cotton vs Wool Fit

Confetti and Space Dye Variation

Retailers' Product Availability

Caring for your Misha & Puff Collection

When is the next Misha & Puff launch?

Product

How to Reset a Password

Privacy

Deleting Your Account

Shopping Without an Account

Wish Lists

Pre-Cart

Sharing Your Password

What’s happening with Knitted Together?

Account

Taxes

Payment Methods

Discount Codes

Gift Cards

Price Adjustments

Introducing Buy Now, Pay Later with Shop Pay

Using Store Credit

Finding Your Store Credit Balance

Payments

Gift Notes & Wrapping

Order with Missing or Incorrect Items

Oversold Orders

Order Edits, Address Changes and Cancelations

Checking Order Status

Orders

Made to Order Capacity

Made to Order Address Change

Paying for Made to Order

Made to Order Returns, Exchanges, and Cancellations

About Made to Order

Made to Order

Glitchy Behavior

Order Confirmation

How Back in Stock Alerts Work

Blocked Orders

Website

Order Limits

Making More to Suit Demand

Second Hand Market

Knitting Patterns

Bots and Automated Shopping Tools

Customer Service Policy

Company Policy

Made to Order ReturnsUpdated 2 years ago