Customer Support logo
Customer Support logo

All collections

Orders Lost in Transit

It's a rare occurrence, but packages are sometimes lost in transit.

Lost Domestic Orders

If you have a domestic tracking number and it isn't moving, don't despair! Packages are sometimes not scanned but are often en route and will show up within a week of shipment from our facility. If a domestic package is lost or seems to be lost (after 14 days), please reach out and we will issue a refund.

Lost International Orders

Shipping times may vary from country to country, but please note that it may take up to 1 month for your international order to arrive to you. If your order has not arrived after 6 weeks, we are able to offer a store credit for the full order, with an upgrade to a full refund after 8 weeks.

Was this article helpful?
Yes
No