Customer Support

<p>If you are intending to use the Preview Cart feature on our site, you WILL need to create an account. Follow <a href="https://shop.misha-and-puff.com/account/login?return_url=%2Faccount"><u>this link</u></a> to get started!</p>

If you are intending to use the Pre-Cart feature on our site, you WILL need to create an account. Follow this link to get started!

Pre-Cart

Account

Tracking Your Order

Shipping Expectations

Orders Lost After Delivery

Damaged Orders

Expedited Shipping

Orders Lost in Transit

Customs

Managing Your FedEx Shipment (US and Canada Customers Only)

Order Fulfillment

Orders Returned to Sender

Combined Shipping

Free Shipping Order Minimums (US Customers Only)

Shipping

Return Policy

Return Labels

Exchanges

Combining Returns

Returns from an APO, FPO or DPO Address

Made to Order Returns

Starting a Return

Returns

Damaged or Defective Product

Sizing

Restocks

Oversold Items

Cotton vs Wool Fit

Confetti and Space Dye Variation

Retailers' Product Availability

Caring for your Misha & Puff Collection

Product

How to Reset a Password

Privacy

Deleting Your Account

Shopping Without an Account

Wish Lists

Sharing Your Password

What’s happening with Knitted Together?

Shop Pay

Taxes

Payment Methods

Discount Codes

Gift Cards

Price Adjustments

Introducing Partial Payments through Partial.ly

Introducing Buy Now, Pay Later with Shop Pay

Using Store Credit

Finding Your Store Credit Balance

Payments

Checking Out with Pre-Cart

Incognito Mode and Pre-Cart

Pre-Cart Checkout Button Not Appearing

Pre-Cart Overview

Why We Created Pre-Cart

Pre-Cart Perks

Pre-Cart Deleting

How is Pre-Cart different from Preview Cart?

Gift Wrapping

Order with Missing or Incorrect Items

Oversold Orders

Order Edits, Address Changes and Cancelations

Orders

Glitchy Behavior

Order Confirmation

How Back in Stock Alerts Work

Blocked Orders

Website

Order Limits

Making More to Suit Demand

Second Hand Market

Knitting Patterns

Bots and Automated Shopping Tools

Customer Service Policy

Company Policy

Pre-CartUpdated 10 months ago