Customer Support logo
Customer Support logo

All collections

Starting a Return

All return requests should go through our Returns Portal.

When your return is approved by our team, we will send you a return label.

Please include the name of the product you'd like to return, the size and color of the item, and the reason for making a return.

Customers have seven (7) days total (not business days) to place a return in the mail after the RMA has been generated. After 7 days, the RMA will be canceled.

Please only send back the item(s) using the label that is associated with the approved RMA. Misha & Puff is not responsible for items sent that are not part of the approved return or for items sent with a customer's personal shipping label.

Until a package is scanned in using our label, we cannot guarantee that we will process a return. Please be sure to keep your shipping receipt!

Was this article helpful?
Yes
No