Customer Service PolicyUpdated 8 months ago

We are committed to respond to your questions and issues within 2-4 business days, but this can vary at times of extremely high volumes. Please note our business hours are 9-5 EDT Mondays through Fridays. Emails received on Fridays and over the weekend are usually addressed within 2 business days.

We currently do not support customers through Instagram DMs or comments or Facebook messages.

The best way to reach us is to fill out a support ticket here.