Customer Support

Free shipping for domestic orders starts at $300. Free shipping for international orders starts at $500.If you are a domestic customer and enrolled in Knitted Together, click <a href="https://shop.misha-and-puff.com/pages/knitted-together">here</a> for additional info on domestic shipping rewards.

Free shipping for domestic orders starts at $300. Free shipping for international orders starts at $500.

If you are a domestic customer and enrolled in Knitted Together, click here for additional info on domestic shipping rewards.

Free Shipping Order Minimums

Shipping

Tracking Your Order

Shipping Expectations

Orders Lost After Delivery

Damaged Orders

Expedited Shipping

Orders Lost in Transit

Customs

Managing Your FedEx Shipment (US and Canada Customers Only)

Order Fulfillment

Orders Returned to Sender

Combined Shipping

Return Policy

Return Labels

Exchanges

Combining Returns

Returns from an APO, FPO or DPO Address

Made to Order Returns

Starting a Return

Returns

Damaged or Defective Product

Sizing

Restocks

Oversold Items

Cotton vs Wool Fit

Confetti and Space Dye Variation

Retailers' Product Availability

Caring for your Misha & Puff Collection

Product

How to Reset a Password

Privacy

Deleting Your Account

Shopping Without an Account

Wish Lists

Pre-Cart

Sharing Your Password

Account

Shop Pay

Taxes

Payment Methods

Discount Codes

Gift Cards

Price Adjustments

Introducing Partial Payments through Partial.ly

Introducing Buy Now, Pay Later with Shop Pay

Using Store Credit

Finding Your Store Credit Balance

Payments

Checking Out with Pre-Cart

Incognito Mode and Pre-Cart

Pre-Cart Checkout Button Not Appearing

Pre-Cart Overview

Why We Created Pre-Cart

Pre-Cart Perks

Pre-Cart Deleting

How is Pre-Cart different from Preview Cart?

Gift Wrapping

Order with Missing or Incorrect Items

Oversold Orders

Order Edits, Address Changes and Cancelations

Orders

Made to Order Capacity

Made to Order Address Change

Paying for Made to Order with Partial.ly

Made to Order Returns, Exchanges, and Cancellations

About Made to Order

Made to Order

Glitchy Behavior

Order Confirmation

How Back in Stock Alerts Work

Blocked Orders

Website

Order Limits

Making More to Suit Demand

Second Hand Market

Knitting Patterns

Bots and Automated Shopping Tools

Customer Service Policy

Company Policy

Anniversary Collection Launch Details

SS22 Adult Launch Details

SS22 Child Pt. 2 Launch Details

SS22 Child Pt. 1 Launch Details

Winter '21 Adult Launch Details

Winter '21 Child Pt. 2 Launch Details

Winter '21 Child Pt. 1 Launch Details

FW21 Confetti & Space Dye Launch Details

FW21 Adult Launch Details

FW21 Child Launch Details

Child Polka Dot 2021 Launch Details

Child Swim 2021 Launch Details

Summer 2021 Child Launch Details

Space Dye, Confetti, and More Launch Details

Spring 2021 Adult Launch Details

SS21 Child Launch Details

Layette Launch Details

HO20 Exclusive Colors Launch Details

FW20 Adult Drop2 Launch Details

Launch Details

FW22 Anniversary Collection Made To Order Details

FW22 Adult Resourced Collection Made To Order Details

FW21 Adult Made To Order Details

FW21 Child Made To Order Details

SS22 Child Made To Order Details

Confetti 16 Made to Order Details

Made To Order Details

Free Shipping Order MinimumsUpdated 8 months ago