Return PolicyUpdated 8 months ago
Most domestic items are eligible for returns/store credit, with the exception of final sale items and made-to-order pieces. All international orders are final sale and therefore not eligible for return, exchange or store credit.
The returns eligibility window is 20 days from the order ship date. Customers may receive a refund on the original payment method if the request has been made up to the end of the 13th day. Any return requested on days 14 through 20 will receive store credit.
All return requests made after 20 days of the order fulfillment date are ineligible for return and are considered final sale.
Enter your order number/ zip code to see if your order qualifies for return. If you would like to return items across multiple orders, instead of entering an order number, you would enter your email address instead. This will pull up all of your orders. Once the items have been selected, you will be able to view your refund estimate and print your return label. Customers have 7 days to place a return in the mail after the RMA has been generated. After 7 days, the return will be canceled.
Customers are responsible for return shipping charges. Misha & Puff is not responsible for items sent with a personal shipping label or items that are not an approved part of the return.
If there was a mistake on the part of Misha & Puff or in the case an item was faulty or damaged, please contact us immediately. Customers may be reimbursed for both delivery and return shipping charges.
Products must be returned in unwashed and unworn condition with all original tags and packaging included.
Only items purchased through shop.misha-and-puff.com may be returned. Items purchased through our retailers must be returned to the place of purchase.
All sale items are final sale and therefore not eligible for return, exchange or store credit. Please use our fit guide or the measurement charts listed on the products to determine your size, as sale items can not be returned. If you are unsure of what size to get, check out the size charts listed with each product or send us an email. We are always happy to chat with you.
Please note that items on temporary promotion (not on permanent markdown) are still eligible for return.
Returns are typically inspected and processed within 14 days after receipt. This may take longer during times of higher volume.
Refunds may be processed for other reasons, including damages, lost packages, unavailable items, cancelations, etc.
After refunds have been processed and completed, it can take up to 30 days to reflect in your account.