Customer Support

Shipping charges are non-refundable under any circumstances except cancellations.

Shipping charges are non-refundable under any circumstances except cancellations.

Shipping Refunds

Shipping

Tracking Your Order

Shipping Expectations

Orders Lost After Delivery

Damaged Orders

Expedited Shipping

Orders Lost in Transit

Customs

Managing Your FedEx Shipment (US and Canada Customers Only)

Order Fulfillment

Orders Returned to Sender

Combined Shipping

Free Shipping Order Minimums

Return Policy

Exchanges

Combining Returns

Returns from an APO, FPO or DPO Address

Made to Order Returns

Returns

Damaged or Defective Product

Sizing

Restocks

Oversold Items

Cotton vs Wool Fit

Confetti and Space Dye Variation

Retailers' Product Availability

Caring for your Misha & Puff Collection

When is the next Misha & Puff launch?

Product

How to Reset a Password

Privacy

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Sharing Your Password

What’s happening with Knitted Together?

Account

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Price Adjustments

Introducing Buy Now, Pay Later with Shop Pay

Using Store Credit

Finding Your Store Credit Balance

Payments

Gift Notes & Wrapping

Order with Missing or Incorrect Items

Oversold Orders

Order Edits, Address Changes and Cancelations

Checking Order Status

Orders

Made to Order Capacity

Made to Order Address Change

Paying for Made to Order

Made to Order Returns, Exchanges, and Cancellations

About Made to Order

Made to Order

Glitchy Behavior

Order Confirmation

How Back in Stock Alerts Work

Blocked Orders

Website

Order Limits

Making More to Suit Demand

Second Hand Market

Knitting Patterns

Bots and Automated Shopping Tools

Customer Service Policy

Company Policy

Shipping RefundsUpdated 5 months ago