Customer Support logo
Customer Support logo

All collections

Website

4 articles

Articles

Glitchy Behavior

Misha & Puff is on Shopify Plus, the premier enterprise e-commerce platform built for massive scale. If necessary, our website is set up to handle millions of simultaneous customers. The platform is also designed to slow down bot activity and any

Order Confirmation

Once your order has completed processing, you should receive an email confirmation sent to the email provided at checkout.  If for some reason you did not receive this email, please check your spam/junk folders. If you still cannot find this, please

How Back in Stock Alerts Work

Our Back in Stock program notifies people who signed up earliest first. Those who have been waiting the longest for an item are notified first as one batch of notifications. If the product is still in stock after the first batch, another batch goes

Blocked Orders

We do not and have never blocked customers. In reality, with all the privacy settings built into today's modern web browsers, we don't have the ability to block anyone in any reliable way. We do cancel orders if we suspect that they were placed by a