All articles

Orders

Gift Notes & Wrapping

If you would like to add gift note to your order, at checkout, check the box that says "This order contains a gift." A field will appear below where you can write your note. The message will be copied by hand onto a flat card and enclosed in your ord

Order with Missing or Incorrect Items

If you are missing an item from your order, please reach out to us so we can go over your options. You should also check your email and spam folder to make sure you did not receive an "Out of Stock" notice from us. If you haven’t received this

Oversold Orders

Due to a high volume of customers on the site at the same time, overselling of inventory can occur. This issue is unfortunately unavoidable due to inventory and technical limitations. If your order is affected by this issue, you will be contacted

Order Edits, Address Changes and Cancelations

If you are missing an item from your order, please reach out to us so we can go over your options. Our missing items policy for domestic orders is to offer a replacement if available or issue a refund. Our missing items policy for international order

Checking Order Status

If you would like to check on your order status or order history, please follow this link: Account History. (If you do not have an account, you can create one here) After logging in you will find all of your confirmed orders.

Need help with something order specific or just want to talk to the team?

Create a support ticket and we'll get back to you in 2-4 business days